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May 29, 2014

A help desk is critical for an MSPs success. Your clients will need someone to call when something goes wrong. The problem is that maintaining a full help desk is a business of its own. You need to be available 24/7, call volume can be incredibly volatile and it’s difficult to find and retain top talent. Ultimately, maintaining a service desk in-house isn’t scalable for MSPs.

On this episode of MSPradio, we chat with Jacque Rowden, Director of Continuum’s Help Desk, as well as Bryan and Bob Sullo from Clocktower Technology Services to discuss the help desk dilemma for MSPs and how you can find success with an outsourced help desk solution.

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