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May 9, 2018

On this episode of MSP Radio, Brandon and Joe go through a number of important stories in the news as they pertain to the world of managed services, and share some important tips you can use in your business.

Show Notes:

  • News Story #1: Kaseya-Unitrends Merger
    • The two companies have merged to form an IT monitoring, security and backup software company that supports MSPs and internal IT departments
    • Both companies are now backed by Insight Venture Partners, a PE firm
    • Unitrends is now a wholly owned division of Kaseya
    • Should build a company with more than $200m in total annual revenue
    • This comes after a very busy 2017/18 in terms of M&A in our world—Datto/Autotask, ConnectWise acquiring HTG, and PE moves with companies like Barracuda, SolarWinds and of course us here at Continuum
    • Expect to see more of this activity and understand the value of these mergers/consolidation among vendors in our space
  • News Story #2: Twitter Password Vulnerability
    • Twitter announced that a glitch had been identified which caused some account passwords to be stored as plain text on an internal log
    • They did not specify how many accounts or passwords were impacted, and an investigation showed no indication of a breach or misuse by anyone—but the company has encouraged users to update passwords to be safe
    • Good use of proactive communication and getting in front of users even though no actual malicious behavior or activity had been identified
    • Make sure you’re updating your passwords if you haven’t done so in a while!
  • News Story #3: 20 Statistics MSPs Can use to Sell Managed Services in 2018
    • This is a post we just ran on the Continuum blog, something we’ve done for a couple of years now and it’s gotten good traction
    • Designed to help MSPs put the right data points and stats in front of prospects and customers to help with sales conversation
    • Stats are sourced within the post for good measure and are broken into categories and topics to help MSPs leverage them for different use cases or product conversations.
    • Some samples:
      • Over 260m records containing sensitive information have been compromised in the first four months of 2018
      • 140,000 hard drives crash in the U.S. every week
      • By 2020, the world will need to defend or protect 50x more data than it does today
      • 81% of organizations claim that negligent or careless employees are the top risk to endpoint security
  • Clip: Homepage Housekeeping Webinar
    • Recording of a popular session presented at our European Partner Day
    • MK presents six keys to an effective MSP homepage, including things like navigation, personal branding, calls-to-action and more.
    • We’re going to play a quick clip to give you a preview of one of these six keys—personal branding. Few minutes here where MK talks about the importance of getting “you” onto your site!